House Cleaning & Maid Service FAQs
Cleaning Products & Methods
Can I request specific products or methods?
Cleaning Products We Love to Use
Sal Suds, Mrs Meyers, Odoban, Bon-Ami, Barkeepers, Dawn, Tools. Microfriber Cloths, Degreasers for Deep Cleans.
You will need a working vacuum cleaner in your home. For Sanity purposes we do not transport vacuums from house to house.
If you have a preference in certain cleaners, please advise before your cleaning. We Love to Accomodate
Can I request specific products ?
Yes, We love to accomodate
Our Cleaning Services
Routine Clean Service - $
Dusting accessible surfaces
Vacuuming carpets and rugs
Sweeping and mopping hard floors
Cleaning and sanitizing bathrooms
Cleaning sinks, toilets, tubs, and showers
Cleaning kitchen countertops and sinks
Exterior appliance wipe-downs
Cobweb removal
Spot cleaning mirrors
Emptying trash cans
General straightening of cleaned areas
Refresh Clean Service - $$
Everything in Routine Clean PLUS
Clean Inside Windows
Vacuum Couches
Dust / Brush off Baseboards
Make Beds
* Cleaning Supplies Included
Deep Clean Service - $$$
Everything in our Routine Clean PLUS
Baseboards
Trim work
Doors and door frames
Light fixtures
Ceiling fans
Outlets and switch plates
Window sills
Detailed dusting throughout the home
Tops of cabinets
Inside the refrigerator
Inside the oven
Inside the dishwasher
dirt, dust, and grime in hard-to-reach areas
Service Exclusions
What We Are Unable To Do
Cleaning areas higher than a 3-step ladder,
Moving heavy appliances or furniture over 20-30 lbs
Biohazards -Mold, mildew, pet waste, blood, bodily fluids.
Washing walls, which can risk damaging paint.
Request A Quote
How Do I Request A Free Quote?
- Copy and paste this link into your browser: https://www.shinelikeadiamondclean.com/#GETESTIMATE
- Email us at hello@shinelikeadiamondclean.com
What Will The Quote Entail?
We’ll just ask you a few quick details—We request your home's size, frequency, and number of rooms.
What Determines Pricing?
Homes Condition, Size of Home, How many rooms in your home, Frequency, Pets, Service Type.
Book Your Cleaning
How Far In Advance Do I Need To Schedule?
Our availability varies by season, from 3 days to 1 week.
Is A Contract Needed?
Most of our clients enjoy no long-term contract obligations and can cancel their service at any time.
However, we occasionally offer special promotional pricing linked to a specific service commitment. If you choose one of these promotions and decide to cancel before the period ends, you will simply be responsible for repaying the discount you received up to that point.
Cancellation & Rescheduling Policy
We require a 48 hours’ notice for any cancellations or scheduling changes. If an appointment is cancelled with less than 48 hours' notice, or if we are unable to access your home upon arrival, the full rate of service may still apply.
WHY? Our cleaners rely on their scheduled hours to make a living, and last-minute changes make it hard to fill their day.
Before Our Arrival
Will I Get Notifications ?
Yes, 2 / 3 Days before your cleaning Day
Home Access Options
Automatic access vs. key access: keyless entry is our preferred option, since digital codes can't be lost, copied, or stolen the way traditional keys can, which keeps your home more secure.
How Should I Prepare for My Cleaning?
Help us maximize your cleaning time by removing:
Clothes, shoes, and toys floors .
Empty the kitchen sink
Clear counters and tabletops of Clutter
What about my Pets?
We Love Pets, however, if you have an aggressive animal, we ask that they are not in the same location as our cleaners.
Arrival Day
Do I need to be Home during the Clean?
Your Choice: Stay or Go
Whether you’re working from home, running errands, or enjoying your day off, we adapt to your schedule. You do not need to be home for your cleaning.
How many cleaners will be arriving?
It depends on the size of the project, the amount of labor scheduled, and staffing availability that day.
Depends on the size home:
Many times recurring homes are cleaned by a single cleaner.
Larger homes, deep cleanings, move-out cleanings, and specialty projects often require multiple cleaners.
Regardless, our goal is to provide a great cleaning experience
Can I have the same cleaner at each visit?
Yes, we will try our best, however, there may be situations where your cleaner needs time off for illness, vacations, weddings, or family needs. We keep detailed notes on your home so whoever is assigned can deliver consistent, quality results.
Can I leave Notes or Instructions for my cleaner?
Yes, You can leave notes or Instructions for our cleaner, if in need to do so. We place notes in our system if its something that needs to be repeated on each cleaning visit. We thrive on feed back
After The Cleaning
How Will I know when the cleaning is finished
We have a set time frame - The scheduling system will let you know our estimated finish time.
You will then receive a payment request notification.
What If I Am Not Satisfied with the Cleaning?
If you’re unhappy with any part of your cleaning, we give you 48 hours to report the issue to us. We Then will come out and fix the issue.
What Payments Are Accepted ?
Zelle, Venmo, & Credit Cards.
Reviews & Feedback
We Love to Hear from You. Our goal is to repeatedly hit the 5 star mark. We love to hear your suggestions on how we can be better also.